Frequently Asked Questions

Everything you need to know about your favorite brews.

How do you ensure the freshness of your coffee and tea?

We roast our beans in small batches and source our tea leaves directly from sustainable farms. Every package is vacuum-sealed and dated to ensure you receive the freshest flavor possible.

Where do you ship and how long does it take?

We currently ship nationwide. Orders are typically processed within 24 hours, and standard shipping takes 3-5 business days depending on your location.

What is your return policy for food products?

Due to the perishable nature of our products, we cannot accept returns on coffee or tea. However, if your order is damaged or incorrect, please contact us within 7 days for a full replacement or refund.

Do you offer subscription services?

Yes! You can choose your favorite blends and delivery frequency through our 'CUPPA Club' subscription to save 15% on every order and never run out of your morning brew.

Are your products organic and ethically sourced?

We prioritize Fair Trade certified farms and organic growing practices. Detailed sourcing information for each specific blend can be found on the individual product pages.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.