Returns & Exchanges

At CUPPA, we strive for perfection in every brew, but if your order isn't quite right, we offer a 30-day return policy for unopened products. Due to the perishable nature of food, we cannot accept returns on opened consumables unless they are defective or damaged.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

2

Prepare the Package

Ensure the items are in their original, unopened packaging and securely box them to prevent damage during transit.

3

Ship Back to CUPPA

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing